Welcome to the Jewelry Shopping Store of 18kcustom.

18kcustom was established in 2009, with ten years of jewelry processing experience, professional jewelry customization, processing and sales, To undertake various customized jewelry orders, specializing in handling 1:1 Copy Luxury Brands jewelry and watches.If you have any questions about the purchase process, please see the Q & A below or contact us.

FAQ

ORDERS

HOW TO SHOP ONLINE?

You can place an order online by following the steps below.

  • Please add all the products you want to cart.
  •  Register and complete your account information on our website, especially the shipping address.
  •  Submit your order and we will create an order list for you and email it to you.

You can place an order with our help.

  • When we are online, you can contact us directly through the chat window “Live Help”.
  •  We are happy to help you complete your order.
  • You can tell us your order details by email: [email protected]
  •  Please write down all the product IDs (eg ID: 3401-1) you want to buy in the email and we will know what you want.
  •  We will place an order for you and send it to you via email for confirmation. If everything is OK, you can pay. We will provide you with the best service and reasonable price. If you have any questions, please contact us online or email us.
I CURRENTLY DO NOT HAVE AN EMAIL ADDRESS. MAY I STILL PURCHASE ITEMS FORM THE CARTIER E-BOUTIQUE?
  • Yes, you may contact our Client Relation Center at
    whatsapp: +281 829 8666 and our Ambassadors will be pleased to assist you in placing your order. In this case, your order acknowledgement and confirmation of order will be sent to you by fax.
I DIDN'T FIND THE DESIRED PRODUCT IN THE ELECTRONIC BOUTIQUE. WHERE CAN I CHECK PRICES? CAN THEY BUY IT?
  • We invite you to contact the 18kcustomjewelry customer contact center for information about undisplayed works in electronic boutiques, and more information about where these items are available. We can customize any luxury jewelry and watch! 
  • Welcome to chat with us on Whatsapp ,Message or Telegram.Send the picture directly and we will reply you asap.It is also ok for you to send Email for us.We are online 24h.
CAN I SEE MORE PICTURE OF YOUR WORK?
  • Welcome to chat with our customer service and they will take more picture for you.
DO YOU SELL JEWELLRY FOR PERSONAL BUYER OR ONLY FOR WHOLESALER?
  • In fact, many of our clients are private buyers. You can order high-quality brand jewelry for your family, friends and yourself. If you’re a jewelry reseller, that’s great. We will provide free delivery and free original brand boxes, if you can order many items each time.

JEWELRY MATERIAL DESCRIPTION

JEWELRY IS THE USE OF REAL GOLD AS RAW MATERIALS?
  • Yes! The jewelry we provide is 18k gold and diamonds with the same data as the authentic 1:1 of the specialty store. You can test it at any jewelry store in the world!
USED THE GEM IS A NATURAL GEM?
  • Yes!  For all jewelry products, the gems used are natural gems.
DIAMOND IS THE REAL DIAMONDS?
  • Diamonds of the same grade as genuine ones, usually: DEF, IF to VVS.

SHIPPING & DELIVERY

DOES THE JEWELRY COMES WITH ORIGINAL BRANDS PACKAGING?
  • Sure.It will include original bags, boxes, certificates and cards.Will send pictures for you.
HOW TO CONFIRM THE QUALITY WHEN YOU SEND?
  • Before we prepare to send, we will take photos and video to confirm with you.
HOW TO ENSURE THE SAFETY OF TRANSPORTATION? ARE ADDITIONAL TAXES REQUIRED?
  • In order to avoid import taxes, we will mark all packages as low-value “gifts” and send them in the name of individuals! When necessary, the jewelry and its corresponding box will be sent separately to ensure that it is delivered to your hands faster and more safely!
WHAT IS THE MODE OF TRANSPORTATION?

How to pack?

We will ship by international parcel / EMS / DHL / UPS / TNT, or if the order quantity exceeds 1 cubic meter, it will be shipped by sea, depending on the area where you live.Shipping Methods: (Some countries are more expensive)

EU Direct

We can now ship to most of the EU Countries safely without going through UK, we will choose the safest and fastest way to deliver your order. You save time and shipping fees. If your country is not safe, this option is not shown.

UK Forwarding

For countries which have strict customs policies, we strongly advice you to use the UK Forwarding shipping method, your order will be shipped from China to UK and then UK to your country, this may seem like a long process but it is the safest shipping method to EU Countries.

China Post (Registered Airmail) 18$ ONLY FOR STRAPS      15-28 Working Days Arrival
SF Express 15$ ONLY FOR CHINA      4-7 Working Days Arrival
EMS Express 45$ 7-14 Working Days Arrival
DHL / UPS / FedEx 25$-65$ 3-6 Working Days Arrival
UK Forwarding 70$ 4-8 Working Days Arrival
HOW LONG DOES IT TAKE TO SHIP AFTER PLACING AN ORDER?
  • After receiving your order, we will first check your order. Usually, we can send your package to you within 2 working days. Customized models need to be arranged to ensure high quality. All jewelry is made by hand. Jewelry depends on the style, Production time about 3-12 days, and watches 10-25 days!

PAYMENT

HOW TO PAY FOR MY ORDER?
  • Please tell me your order. I will tell you the price of the item, the shipping cost, the original box fee and the total amount. You can pay the money by western union,moneygram and banktransfer. We will process and issue your order as soon as possible after payment.
IF THE ITEM DONT IN STOCK,WHAT COULD I DO?
  • We will submit the order and you will need to pay a 30% deposit. The production time is about 3 to 7 days. However, some styles require more time. It is difficult to use diamond or natural stone or style, it will take more than 12 days, please give us more time, we will try our best to make it. To ensure the quality of jewelry.
    The manufacturing cycle of some watches will be up to 25 days!
HOW MANY TIME WILL THE JEWELRY FINISH?
  • Welcome to check for us,Some popular style will in store.If dont in stock,It will take about
    3-12days to produce.
    If you order a lot, tell our customer service in advance, we will apply for the time.

RETURNS AND EXCHANGES

WHAT IF I AM NOT SATISFIED WITH THE QUALITY PROBLEM WHEN I RECEIVE?
  • In the three days you receive, if there is any quality problem, please contact with our customer service, arrange return and re-order. We will be patient until the customer is satisfied.
IF YOU WANT TO RETURN FOR EXCHANGE / REFUND:
  • All solutions must be marked within three days of receiving the product.
  • The condition of the solution must be 100% brand new-which means it will never wear or open the packaging. Once you wear jewelry or a watch, the exchange/refund policy becomes invalid. This also means that the plastic packaging around the strap must be intact
  • Please ensure your return. We are not responsible for solutions that are lost or damaged during transportation. Of course, all shipping costs are non-refundable.
  • Before returning, you should conduct a final inspection of the product under the above circumstance
  • Items that have been tampered with will not be returned. This means that if the watch happens to be opened, tampered with or damaged, the return/refund policy will be considered invalid.
  • All refunds may take effect immediately after receipt and check of the return solution. The refund will be completed, thereby reducing shipping and handling fees (non-refundable) and credit card handling fees (non-refundable if paying by credit card).
HOW DO I GET A REFUND?
  • After we receive the return package, your payment may be returned to your original payment method. It may take up to 25 days for the refund to appear in your account.

WHY CREATE AN ACCOUNT?

WHY CREATE AN ACCOUNT?
  • Opening an account will allow you to shop through the 18kcustomjewelry electronic boutique. After registration, you will not need to re-enter your personal information, which will ensure a faster check-out process. You will be able to easily track orders online at any time. You will get privileged access to special previews of proprietary content and latest works in the My Shopping Cart section of our website. Save your favorite Cartier works in your personal wish list and share them with family and friends. Register our member
    Electronic newsletter to keep up with all our latest developments.

AFTER-SALE & CUSTOMER SERVICE

HOW MAY I RECEIVE A RECEIPT FOR MY E-BOUTIQUE PURCHASE?
  • You will receive a delivery slip in your package with no prices listed. In addition, you will recieve a receipt for your e-Boutique purchase, unless you request otherwise from our Client Relation Center. It will be delivered separately from the package to your billing address.
CHARACTERISTIC SERVICE:
  • We will have records for each customer’s order. If you have bought jewelry for us, buy it more than one year (including one year) and want to change the new style. We will provide the old replacement service, and your jewelry will be melted into a new style.

E-COMPLIMENTARY SERVICES

DO YOU OFFER GIFT-WRAPPING?
  • All custom jewelry pieces purchased through electronic boutiques are delivered in boxes of their respective brands. Then, carefully wrap all works with gifts and place them in specially protected delivery packages.
MAY I INCLUDE A PERSONAL GIFT MESSAGE WITH MY PURCHASE?
  • Certainly. We invite you to include a message upon check-out, which will be printed on a original gift card.

WARRANTY AND MAINTENANCE

MY BRACELET WAS BOUGHT HERE BY YOU, AND I WEAR IT MORE THAN 3 YEARS. CAN YOU SEND IT TO YOU FOR RENOVATION?

Certainly. We offer a lifetime warranty service.

  • We will have records for each customer’s order. If you have bought jewelry for us, buy it more than one year (including one year) and want to change the new style. We will provide the old replacement service, and your jewelry will be melted into a new style.

ADJUST OR REPAIR

HOW TO REQUEST A REPAIR?
  • For repairs or services that you create for 18kcustomjewelry.com, we are happy to provide you with the option of arranging online, or submit your goods in the 18kcustomjewelry.com boutique of your choice. No matter what your preference is, once your creation is registered, you can follow your service status online.
JEWELRY SHINING SERVICE

Your jewelry creation has lost its luster and has scratches on the surface: to make it look as good as new, we recommend you try buffing.

  • The Shining Service revives a piece of luxury jewelry brand.
     
    Our experts provide this service in our factory, including diagnosis, polishing, cleaning, and technical and aesthetic inspections according to Carter’s quality standards.

*This service is not available for white gold jewelry with a rhodiumized finish.

  • Shining Service: Complimentary
  • DIAGNOSTIC:Our Cartier Jewelers take the time to examine your creation, so as to identify the work to be carried out.
  • SHINING:Shining involves giving your jewelry creation its shine back and eradicating superficial scratches.
  • CLEANING:Your jewelry creation is cleaned by immersing it in an ultrasonic tank containing warm soapy water.
  • OTHER PERFORMED STEPS:Technical and aesthetic inspection
JEWELRY POLISHING SERVICE

The polishing service covers a series of meticulous and delicate operations aimed at tackling even the deepest scratches spoiling your jewelry creation.

  • The Polishing Service involves the removal of a thin layer of metal.
  • 18kcustomjewelry.com does not recommend this service be carried out often; the characteristics and history of each individual piece of jewelry should be considered before submitting for polishing. Polishing cannot remove deep scratches or dents.

Carried out by a 18kcustomjewelry.com specialist polisher, this service includes diagnosis, polishing, and cleaning. To enhance the whiteness and brilliance of white gold, models are sometimes covered with a thin coating of rhodium.

  • DIAGNOSTIC: Our Cartier Jewelers take the time to examine your creation, so as to identify the work to be carried out.
  • POLISHING: Polishing requires significant expertise in order to avoid distorting your creation’s original form. Our Cartier Jewelers rigorously follow multiple steps to produce the final gleaming result, or “mirror-polished” look for your creation.
  • CLEANING: Your jewelry creation is cleaned by immersing it in an ultrasonic tank containing warm soapy water.
  • OTHER PERFORMED STEPS
    RHODIUM FINISHING
    TECHNICAL AND AESTHETIC INSPECTION
JEWELRY RE-SIZING SERVICE

This service lets you increase or reduce the size of your creation, as far as is possible.

  • Performed on a bracelet, necklace or ring, this service consists of increasing or reducing the size of the item as much as possible without affecting its aesthetic or design.
  • Carried out by a 18kcustomjewelry.com specialist jeweler, this customized service includes diagnosis, re-sizing, polishing, cleaning of the piece and, if appropriate, rhodiumizing.

*Re-Sizing Service: The first re-sizing is complimentary

  • DIAGNOSTIC: Our Cartier Jewelers take the time to examine your creation, so as to identify the work to be carried out.
  • SIZE ADJUSTMENT: We will suggest the most suitable method for adjusting the size of your jewelry creation, depending on the design. 
  • POLISHING: Polishing requires significant expertise in order to avoid distorting your creation’s original form. Our Cartier Jewelers rigorously follow multiple steps to produce the final gleaming result, or “mirror-polished” look for your creation.
JEWELRY ENGRAVING SERVICE

This service allows you to personalize a creation by having a name, date, or design engraved on it.

  • The Engraving Service enables you to personalize your brand jewelry creation by engraving (subject to technical constraints and the space available) either a name, phrase or date (in a range of different languages), or a symbol or design on your creation.

Engraving Service: Complimentary.
An estimate will be provided for complex engravings (drawings, etc.).

  • DIAGNOSTIC: Our Cartier Jewelers take the time to examine your creation, so as to identify the work to be carried out.
  • ENGRAVING:Engraving involves adding a permanent message or design. Any type of inscription is possible, but will depend on the space available on your jewelry.
  • CLEANING:Your jewelry creation is cleaned by immersing it in an ultrasonic tank containing warm soapy water.
  • OTHER PERFORMED STEPS
    TECHNICAL AND AESTHETIC INSPECTION

CARE ADVICE

HOW CAN I AVOID DAMAGING MY JEWELRY?

By following a few simple tips you will be able to keep your jewelry in its original condition for many years to come. The permanent contact between your jewelry and your skin, and its exposure to different weather conditions, pollution or accidental knocks all mean that it requires care and attention. Here are our recommendations:

  • If possible, remove your jewelry before starting any activity that might damage it, such as playing sports, cooking or gardening.
  • Avoid any contact with cosmetic or household products, since they contain ingredients that could discolor your jewelry.
  • Avoid rapid changes of temperature.
  • Store your jewelry in an individual case,  in the separate compartment of a jewelry box. Chains should be closed, wrapped up and laid flat so as to avoid the formation of knots.
HOW CAN I MAINTAIN MY JEWELRY?
  • Regularly check the clasps.
  • If your jewelry contains lapis lazuli, coral, pearls, turquoises or emeralds, or if in general it contains a significant cluster of stones, the task of cleaning it should be entrusted to one of our specialists at a cartier boutique.
  • If it does not contain this kind of stone, soak it regularly for a few minutes at a time in warm soapy water (using only soap with a neutral ph). Scrub it regularly with a very soft toothbrush. Rinse it carefully in warm water and wipe it with a soft cloth, a chamois leather or a clean microfiber tissue.

For further information, please contact us!

HOW CAN I TAKE CARE OF MY PRECIOUS STONES?
  • Always protect them from any potential knocks. Even diamonds, the hardest of all precious stones, may become broken, chipped, or scratched by repeated blows.
  • Regularly check the prongs and settings of your stones.
  • Have your jewelry cleaned if the stones start to lose their shine or take on a dull appearance.
HOW CAN I TAKE CARE OF MY PEARLS?
  • If you wear your pearls regularly, have their stringing checked once a year.
  • Avoid spraying perfume on pearls.
  • Clean them with a damp cloth, using neither soap nor detergent.
  • Store them separately in an individual case. they could potentially be damaged by light, heat or by contact with soap, detergents, or dyes.
DO I NEED TO HAVE MY JEWELRY POLISHED REGULARLY?
  • For the vast majority of jewelry, polishing makes it possible to remove or limit scratching on gold surfaces. Given that this operation involves the removal of a fine layer of metal, we recommend that you not have this service carried out more than: twice in the lifetime of a piece of jewelry made of white gold or three times in the lifetime of a piece of jewelry made of yellow gold.
  • Check beforehand with our cartier jewelers that your model can be polished. The rapid shine service, a less intense polishing operation, is also available for the removal of superficial scratches on some yellow and pink gold models. Our technicians are at your disposal to carry out a diagnosis and recommend the service that best suits your requirements.
WHY DO SCRATCHES APPEAR ON THE STONES IN MY RINGS?
  • Two pieces of jewelry may be affected by being worn side by side. The friction between two circles within the same ring, or around the edges of each stone, may explain the scratches that can often be observed.

ADDITIONAL SECTIONS

PRIVACY AND COOKIES
  • 18kcustomjewelry.com is committed to protecting customers’ privacy. We provide a secure online shopping environment and save customers’ personal data in accordance with applicable laws and regulations. If you want more information, we encourage you to refer to our complete privacy policy.
  • 18kcustomjewelry.com will not knowingly collect personal information of minors under the age of 13.
  • We use cookies to help you track the items in your shopping bags and remember you when you return to the 18kcustomjewelry.com electronic boutique. 18kcustomjewelry.com does not use cookies to collect personal information.
  • If you do not accept cookies, you will not be able to use Cartier electronic boutiques. In addition, if you modify your browser settings to reject cookies, you may need to
  • Register again the next time you visit 18kcustomjewelry.com electronic boutique.

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